Solving playback issues

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Lolatu
Newbie

Telemundo channel not working

Did not work

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Telemundo channel not working

Hi, @Lolatu 

Thanks for posting, and welcome to the Roku Community.

We came across your post in which you mentioned encountering an issue with the Telemundo app on your Roku device, and we're here to help. Kindly follow the steps below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves. Kindly visit their official support website.

We hope you find this information useful, and let us know on what you find out.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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Cindy0324
Newbie

Re: Telemundo channel not working

What just worked for me was to unlink my tv provider and it started working after that.

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