Solving playback issues

[oldman68]

Model 3820X-Streaming Stick 4k

SN X01700N3FGX9

DEVICE ID S08Y42A3FGX9

SOFTWARE OS 14.0

SONY XBR930D 65"

HAPPENS ON MULTIPLE CHANNELS

TRACKER ID X9-398-408

HAVE TO CHOOSE A DIFFERENT CHANNEL THEN GO BACK TO THE FIRST CHANNEL TO GET SOUND. WHEN THIS HAPPENS I CAN HEAR BACKGROUND SOUND LIKE MUSIC ETC BUT VOCAL SOUND IS VERY LOW OR NONEXISTENT.

[RokuEmmanuel-D]

Welcome to the Roku Community, @oldman68!

Thanks for flagging this. We appreciate your effort to provide all the necessary details so that we can delve deeper into this matter. 

As we are eager to know more about this, will you please supply all the additional information below to gain more insight into your concern? 

• What troubleshooting steps you have tried so far? 
• Do you have a surround sound system connected to your TV? 
• A video clip of the incident you're experiencing.
• Could you provide an example movie title/content that you experienced this issue?
• An example of a channel that is encountering an issue with audio and its Channel Build Version (It can be found when highlighting the app and then pressing the Star * button).

We are looking forward to hearing from you and looking closely into this issue. 

Regards,
Emman