Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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TV shuts down when Roku is loading

TV shuts down when Roku is loading, so i unplug the Roku device and TV turns on, plug roku back in tries to load and tv turns off again

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Community Streaming Expert

Re: TV shuts down when Roku is loading


The USB power port on your TV may be the culprit.  Try plugging the Roku device into the wall outlet instead.  If your device did not come with a power adapter, try using a cell phone USB charging adapter (5volt, 1amp).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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