Solving playback issues

[Hotfries]

My Roku stick suddenly stopped playing and when reset it will get to the bouncing Roku logo, but then the tv goes black and no signal is displayed. I’ve reset with power cycle and the button on the stick, but it never gets past the same screen. Anyone have any workarounds or suggestions?

[renojim]

How are you powering it?  Is it plugged into the TV's USB port or a USB power adapter plugged into the wall?

[Davwhit32]

Plugged into the wall via extension cord

[RokuERey · Accepted solution]

Hi @Davwhit32,

Welcome to the Roku Community!

Thanks for the note, and we'd like to learn more about this to see how we can put you back on streaming.

If a simple restart may not help, then we'll recommend performing a factory reset on the Roku device and see if that helps.

For the process, please see our support page here: How do I factory reset my Roku® streaming device?

Let us know how it goes!

Cheers,
Rey