Forum Discussion

Hotfries's avatar
Hotfries
Reel Rookie
2 years ago
Solved

Streaming stick not progressing past bouncing Roku logo

My Roku stick suddenly stopped playing and when reset it will get to the bouncing Roku logo, but then the tv goes black and no signal is displayed. I’ve reset with power cycle and the button on the s...
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Davwhit32,

    Welcome to the Roku Community!

    Thanks for the note, and we'd like to learn more about this to see how we can put you back on streaming.

    If a simple restart may not help, then we'll recommend performing a factory reset on the Roku device and see if that helps.

    For the process, please see our support page here: How do I factory reset my Roku® streaming device?

    Let us know how it goes!

    Cheers,
    Rey

renojim's avatar
renojim
Community Streaming Expert
2 years ago

How are you powering it?  Is it plugged into the TV's USB port or a USB power adapter plugged into the wall?

  • Davwhit32's avatar
    Davwhit32
    Newbie
    2 years ago

    Plugged into the wall via extension cord

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Davwhit32,

      Welcome to the Roku Community!

      Thanks for the note, and we'd like to learn more about this to see how we can put you back on streaming.

      If a simple restart may not help, then we'll recommend performing a factory reset on the Roku device and see if that helps.

      For the process, please see our support page here: How do I factory reset my Roku® streaming device?

      Let us know how it goes!

      Cheers,
      Rey

    • DrDirt's avatar
      DrDirt
      Newbie
      10 months ago

      Any fix having the same issue just started today nothing has changed worked great for a few months than pooed the bed.

      • Hotfries's avatar
        Hotfries
        Reel Rookie
        10 months ago

        Just time my friend. It eventually worked itself out, but after multiple resets and waiting hours. I’d say within the day or two, it ended up working like normal. Still get the rare hiccup that brings back the black screen and Roku logo, but it clears within minutes.