Solving playback issues

[Cygnet]

I have a numerous devices with SiriusXM on them (including a Roku 4 and a brand new Roku Ultra 4802R). All the devices stream SiriusXM except the Roku's. The Roku's go to what looks like a initialization screen and then jump back to home.

This started a couple of weeks ago (about the time of the CrowdStrike outage). I was hoping the outage was the issue. Based on the fact that even Delta Airlines is back to normal, something else is going on. Having read posts from the past several weeks, I'm not alone. Curiously, it appears that there was another Roku-SiriusXM outage in late 2022. I've performed all the troubleshooting suggestions (remove/reinstall SiriusXM, reset and reboot the Roku, shift to another internet provider). None worked.

The Roku Ultra arrived this morning. After setting it up, I tried SiriusXM, I encountered the same issue as on the Roku 4. This appears to be a connectivity issue between Roku and SiriusXM. It doesn't matter to me who dropped the ball, just that the issue gets fixed.

[RokuJharra-Q · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @Cygnet!

We're aware that you're experiencing issues with your SiriusXM channels and appreciate the troubleshooting you've attempted.

To help resolve the issue, we recommend revisiting the following steps and ensuring that they are precisely followed.

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

For additional troubleshooting steps, please visit our support page on how to resolve a channel playback issue.

Please keep us updated on how things progress!

Thanks,
Jharra