Hi there. Looking to resolve an issue with my Ultra. Periodically (on all channels - so Disney / Prime / Netflix/ Rakuten) the screen will suddenly black out during playback with audio remaining and then return after about 10 seconds. Sometimes this happens once in a film, sometimes 2 or 3 times. I have reviewed other posts and tried multiple things and will list them out.
My set up is roku ultra to amp to projector; all hdmi are relatively new and high quality. Display is set to auto which defaults to 4k HDR10). The model number of the unit is 4802X - software version 12.5.0 build 4178-C2 device ID S0DA222Y8G69. The connection to ultra is wired with 1GB internet so no speed issue as the unit is caps out at 100MB.
On reading similar posts I have cleared the cache and have also turned the auto-adjust display refresh rate off in the advanced display settings as thought this would cure it. It doesn't. I have run an Apple TV on the exact same set up and get no issues whatsoever so it can't be cabling or other issues, it has to be something on the Roku. I would switch out to apple permanently but I can integrate roku better into my smart set up and have sticks elsewhere in the house for consistency.
Super keen to here thoughts on this.
