Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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ace1062682
Binge Watcher

Re: YouTube videos constantly buffering

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Same here. On every roku device. It may play from anywhere from a few seconds to several minutes, buy every video buffers at some point and freezes. It doesn't buffer constantly. The wheel spins quickly, it freezes

ace1062682
Binge Watcher

Re: YouTube videos constantly buffering

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How did you reach roku support?

Moonfox01
Reel Rookie

Re: YouTube videos constantly buffering

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I searched Contact Roku on google, went to the official website and scrolled to contact, and started a chat. Once the representative came on she asked be the basic summary of the issue, and what I had tried already, and from there she began asking for device information and current version on my device. To make it easy I have the Roku support site here for you.  https://www.roku.com/about/contact.        Click Roku support,  halfway down on the right you’ll see before the purple line “agent support”, it takes you a problem selection page, I chose channels and viewing. And it will connect you to a Roku support representative that can help problem solve, or like in my own case, connect you to their Roku engineering support team. They were able to fix my YouTube channel so I could use my own account and it no longer buffers on videos

ace1062682
Binge Watcher

Re: YouTube videos constantly buffering

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I just chatted with support and gave them the relevant information. They told me it will be fixed by the backend team. What did the do to your youtube account

SANDPOINT
Newbie

Re: YouTube videos constantly buffering

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Agree!!!  I've restarted my router, deleted app and readded, restarted ROKU.....nothing helps.

All other channels are fine.  No other problems except YouTube. 

SANDPOINT
Newbie

Re: YouTube videos constantly buffering

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Agree

SANDPOINT
Newbie

Re: YouTube videos constantly buffering

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Same here.  I can watch on phone and computer,  but not ROku.  But all other programs are fine

c0ff33g33k
Reel Rookie

Re: Youtube lagging - unwatchable

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It's happening on all my devices/ Sony Bravia, PS5 etc

Lisagreyes
Binge Watcher

Re: Youtube lagging - unwatchable

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I can't believe this !@#$!

 

Lisagreyes
Binge Watcher

Re: Youtube lagging - unwatchable

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It needs to be fixed !

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