My roku stick + I just bought from Walmart yesterday keeps shutting off unexpectedly. I have it fully updated, plug into a dedicated power source. I do have an older roku stick in another bedroom but don’t see how that could be the issue. Please help,
Can you please specify the issue you are experiencing? If you have a Roku device connected to your TV, is your TV completely being turned off? If this is the case, this is most likely an issue caused by our TV and not the Roku device? How is the Roku device being powered? Is it connected to the TV USB port or is it plugged into a wall outlet?
With more detailed information, we will be able to assist you further.
I have a Roku + device that is plugged into a dedicated power source. It is not a Roku TV. After about an hour or so, the device shuts off. The TV is still on and I get a "no signal" prompt on my TV screen. Is the device defective or is there something I can do to stop is from randomly shutting down?
I called it by the wrong name. It is a Roku Streaming Stick + device. Thank you for suggesting I go the Power Setting in the settings menu. There was a box checked next to "shut down after 20 minutes of inactivity." It did shut down while I was using the Philo app and watching a regular tv show (not a video) but I suspect that won't be an issue any longer.