Yep, they are ignoring my support email, it's been 2 weeks and they've never gotten back to me. I bought a Roku stream bar last year, the sound is going low, and all the words on the screen whether is an app name or tv guide inside an app or the words on the home screen start missing letters and get jumbled up on the screen so it is unreadable. Example - The cheese is old and moldy - will turn into - he c e se i o d a d m ld - We constantly have to reset the device multiple times a day, we tried factory reset, still does it jumbles the words. I just want them to replace it with a working stream bar. Very simple. I didn't spend $100 for it to stop working less than 12 months later.
