Solving playback issues

[Cg9]

Does not work no matter what. I tried rebooting, reinstalling. Everything is updated and connected to WiFi. A lot of people having the same problem and no help. Is Roku going to fix this?

[RokuRiamie-D]

Hi @Cg9,

Welcome to the Roku Community!

We understand that you are experiencing an error with the Roku Channel. We appreciate the troubleshooting steps you have taken so far, and we would like to investigate the issue further.

Please provide us with the following:

• What is the error that you are getting?
• Does it only happen on the Roku Channel?
• Does it happen during streaming or when you try to launch the channel or content?

We look forward to your reply.

Cheers,
The Roku Community Team