Solving playback issues

[zedzedzedzed]

since writing this it turns out that this was a seperate issue, only affecting Stranger Things…the wider ID’d issue our Roku has developed causes far worse problems…I think it may be to do with the way it finds the router, swapping between 2.4 and 5 mghz…or something!

[Whats_wrong_tv]

Hi. I am having this same issue, were you able to find a solution?? 

[Whats_wrong_tv]

HI, were you able to find a resolution?

[Whats_wrong_tv]

So many people complaining about the same problem for over a year. What is the solution??? Is there a recall for the device?

[RokuTakashi]

Hi, @Whats_wrong_tv 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing the issue you have encountered to our attention, and we're here to help. We'd like to gather more details regarding your concern so we can help. Can you please provide the information below:

• What specific Roku device you are having issues with?
• When did this issue start?
• Is this happening to a specific channel, or does it happen with every app on your Roku device?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?
• Is there an error code that appears when the issue occurs?

In the meantime, we recommend performing a system restart to resolve the issue. Kindly follow the steps below:

Navigate to Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Please keep us posted on what you find out.

Best wishes,
Kash

[aly8251]

I did the restart in settings and it still will not work and now my Roku remote will not work

[RokuTakashi]

Hi, @aly8251 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered with your roku device not launching any streaming services, and we're here to help. We would like to gather specific details so our team can investigate further, and provide a resolution. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channels that you tried accessing but cannot be launched?
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Once we gather these details, it will be forwarded to the appropriate Roku team for further investigation.

Best wishes,
Kash