Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Weathervane
Reel Rookie

Roku Ultra spontaneously switches to YTTV

One of our Roku Ultras will spontaneously switch from whatever we're watching (e.g., Amazon Prime) over to YouTube TV.  It happens across various providers and always goes to YTTV. As an experiment, I started watching a show on Netflix, then removed the batteries from the remote. Later, the Roku switched back over to YTTV on its own so apparently the remote isn't the problem.

What should I do?  The only other thing I can think of trying is a factory reset.

Model 4660X2

Labels (1)
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.