Solving playback issues

[engine618]

My Roku TV was bought last May and worked fine for 6 months, then the sound went out and I reset the TV, and sound came back but with a large problem. Some movies I have it all the way up 99 to even hear the movie, then after I turn it down to 13 to hear my music channel, next day I turn it on and it blast me out at 13, so I turn it off and the TV resets itself and then I have to turn the volume up to 50 to hear anything. This is getting to be ridiculous, been doing that for two months now, WHY???? 

[RokuTakashi]

Hi, @engine618 

It's our pleasure to welcome and assist you here in the Roku Community.

We acknowledge the issue you've encountered, and we're sorry to hear about this. To help you better, we would appreciate it if you could provide us with more details about the nature of the problem you are experiencing. Please describe the issue in as much detail as possible or other relevant information that may help us understand the problem. Kindly provide the following details below:

• Is this issue happening on a specific channel or happens throughout the Roku platform?
• When did you first encounter this issue?
• What specific troubleshooting steps have you performed in an attempt to resolve the issue?

With more details we receive, the better we can understand the issue and assist further.

We look forward to your response.

Best wishes,
Kash