Solving playback issues

[Dean3]

when the episode/program would first start up, do you get the purple time line at the bottom, and the episode info at the top? I did. there was also a "captions and audio track" label on the lower left, for a brief time. Try as I might, including scrolling thru ALL the settings, AND unplugging, plugging, I couldn't find a way to change that setting. Finally found under "Display type" that Roku couldn't detect the resolution for my tv and was set on automatic (720p); so what the heck, I clicked on Manual Settings and checked 720p TV - it worked! let's hope it holds! By the way, on initial setup the same couldn't detect came up, but there was a prompt for use 720p anyway..........

[DanieWild]

....my Samsung just started doing the same thing 

[DanieWild]

Everything else like channel guide etc is showing up fine, so I'm thinking it's not the TV 

[Gbrock]

Have you tried a different HDMI cord?

[Gbrock]

Or a different HDMI port on the tv?

[PTWallace]

This is obviously a software or firmware fault in the Roku device - nothing to do with the TV, which displays normal behavior on all the other HDMI settings that can be selected.

Playing a YouTube video, showing a completely black screen (but with sound), pressing the Back button brings up the YouTube page with everything visible as normal, except for black in the one I'm trying to view.

A system reset has always (so far) fixed the problem for another 24-48 hours, but is a nuisance. And why has it only just started to happen?

[Dean3]

thanks for your suggestions. It seems to have not been a connector or tv problem, and so far is resolved, i posted a more complete description in my reply to

Mal4romcal sorry I don't have how to reply to several people at once.

[Dean3]

i upgraded my old streaming stick to a Roku Express 3960RW and the incompatibility started on day one. Please refer to my reply to Mal4romcal for the whats and how it's now fixed!

[Dean3]

Hi, my problem was with the Roku Express 3960RW streaming player, don't have a Roku TV. Please refer to my reply to Mal4romcal elsewhere in my post for the description. It seemed to reset itself after 3 days of having to redo the display settings

[PTWallace]

p.s.  I should have been clearer. I have a Roku Express streaming device, not a Roku smart TV. I am having the problem with what the Roku box is sending to my (vintage Pioneer plasma) TV via HDMI.