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Roku Periodically does not fully install

I currently am using my Roku Express 4k on a 24" Lg smart tv (2018). What I find is that if I unplug the Roku for a couple of hours and plug back in it works for all channels. I can tell it will work when the right side screen near apps is showing info. During the day I may turn off and on the TV 2 or 3 times before it will not load completely. Very irritating especially when wife wants to use and it fails.

Here is some info :

Roku Model #3941X, Roku Express 4K+, Serial #X01600015TFX, Device ID 507P2211STFX, Software Version 14.0, 

Does it occur on a specific channel.....Spectrum TV app Version 13.6 build 0 (Up to date)

My wireless connection shows 100% Excellent, Wireless channel 48,  My network address and password have been checked multiple times.

I also use a Roku 4k Express + in the family room, this particular Roku is used in the kitchen on a 24" LG smart TV with 2 HDMI's. I have tried both HDMI's and both act the same.

Bill

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Periodically does not fully install

Hi @billbedard3,

Welcome to the Roku Community, and thank you for posting!

We understand you're experiencing issues while streaming on your Roku device, and we're here to help you get it sorted.

To better understand the problem, we have a couple of questions:

  • Have you tried streaming on other channels to see if the issue occurs there, or is it only happening with the Spectrum app?
  • Are you seeing any error messages when attempting to stream?
  • If possible, could you provide a short video or photo of the issue? This will help us better understand the behavior you're encountering.

The more details you can share, the better we can assist you in resolving the problem.

We look forward to your response and are here to help!

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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