Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Janmot
Newbie

Re: PBS App won’t stream anything / pops out to main screen

Still not working for me

Jseagull
Newbie

Re: Roku PBS app again not loading, Nov 16 2024.

Like the other users I am having this problem (can try to start PBS app on Roku but it doesn't turn on) even after updating the PBS app and deleting and reinstalling it.  I also tried doing a restart of the Roku Ultra but that didn't help.  In addition, I unplugged my TCL Roku TV and the replugged it in, but that did'nt resolve the issue.   

I can run PBS on my PC on the same router as my TCL Roku tv and Ultra Roku box.  No sites are blacklisted on my router.

All other app on my Rokus work fine.

In addition to not being able to run the PBS app on either Roku device, when I search my Roku Ultra for the PBS app it isn't in the menu so I try reinstalling it.  I can search and find the PBS app but it doesn't run NOR does it stay in the Roku Ultra menu.

Here is the device info for my Roku units:

The device is a TCL Roku TV model 50S423

Software version 14.0
Hardware ID 7130X
 
 
 
Also: 
Roku 4660X - Roku Ultra
 
Both have most recent software updates applied.
0 Kudos

Re: PBS app not working even though I deleted it and rebooted my Roku 4

I contacted pbs tech support. They sent an email with a support ticket. I gave it one last try tonight and voila! PBS sent me a new activation code. It works again! 

0 Kudos

Re: PBS app not working/will not load

Email them! They sent me a new activation code. It works fine now

0 Kudos
spbon2010
Reel Rookie

Re: PBS app not working/will not load

I just did that! They sent me a new activation code and everything is back to normal. Yay!

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.