Solving playback issues

[jimh12345]

Same here.

[SPnett]

Something definitely changed today (11/17/24)  PBS was even working on one of my old Roku 2's yesterday and now does not work on any of my 4 Roku devices. That includes my 2 week old TCL 50 inch. Removed the app, turned TV off and unplugged. Re-added the app, turn off and unplugged again. Still does the same thing. PBS suggests making sure firewall is not blocking www.doubleclick.net. It is not.  Very frustrating!

[Mberwin]

Roku device model 40R2A5R

serial number X02000EX1XDM

device ID, (Hardware ID?) H804X

and OS version. 14.0

Tracker ID ID DM-463-790

Channel build version Version 5.8 build 3

Specific behavior of the issue.

PBS splash screen appears, then a black or dark gray screen, then returns to the home screen

[MaryGee]

Roku streaming stick

3800X

serial# YF006u733089

deviceID CT3946733089

software OS/version:14.0

Tracker ID: 89-463-788

[10-4eleanor]

I’ve gone to Settings-System-About and don’t see any of the information you are asking for. I see status, connection type, signal strength, wireless channel, IP address, Gateway, and Wireless Mac Address. Which of these do you need for reporting?

[VA8]

Same problem on my ROKU TV - which I lost all my apps overnight.  

My TV with a ROKU stick is "stuck" and although my selected apps appear I can cursor over them to select.

[MaryGee]

App on my phone is working fine. 
app on ROKU is not. 

[792113]

Model 3811x; serial YH00GR407422

[GEO625]

TCL Roku TV Model: 40S325

Serial: YK00XR545230

Hardware ID: 8113X

Software Version: 14.0

Removed and reinstalled PBS app, still doesn't work, 11/17/24. Also commented on PBS Support page.

[Newusername]

I have had the same problems with the PBS app.  Despite following all of the steps to solve the issue it is still not working