Solving playback issues

[Raleigh620]

Followed all the troubleshooting suggestions: remove/addback. APP does not launch. 

[scooper24]

I submitted a ticket to PBS this afternoon. They are off for the weekend.

[Raleigh620]

I followed all the trouble shooting recommendations and still no success. The PBS app is not launching. 

[mhkemp]

I am experiencing the same issue. When I select the PBS app a black screen briefly appears and the Roku Home Screen appears. From Xfinity Stream, restarted network and set top box, and uninstalled/installed the app and still didn’t launch. Same with Verizon FIOS. 

[bamry]

Never bothered to upgrade to 11. Both laptops are still 10 and, for now, all seems to be ok. Sorry about the mess incurred thru 11 et al. This kind of problem occurred previously maybe a year or two ago?

[jamie-hutch]

Yup. Same problem (11/17) -- in this case a Roku Streaming Stick connected to LG TV. Worked fine yesterday. (11/16). Started to work today but sound was staticy for my AirPods, so I closed the app (usual solution). When I tried  to reopen it, got into the same loop others have described -- an initial blank screen, followed by a return to PBS app logo on Roku home screen. Frustrating. PBS works fine on laptop. Obviously a problem with the Roku app.

[rockledge]

Same for me in Knoxville, TN. Began 16 November continues today. Did all trouble shooting steps to no avail.

[rockledge]

Same problem for me. Once it is resolved you will enjoy Passport. I reco the Green Planet series. 5 episodes

[bamry]

I just lost the ability to access PBS on my laptop. It begins to look more like this problem might be PBS related after all?

[andrew-dawson]

I also have the same issue. The PBS app simply doesn’t work on Roku anymore.