Solving playback issues

[Kgm231]

The PBS app on my Roku Ultra LT stopped loading after the most recent app update, a few days ago. All other apps are working properly. After clicking on the app, it shows a brief blank screen then returns to the Roku home screen. App ver 5.8 build 3.

Tried deleting the app then rebooting and reloading the app, still not working. 

[Gchernetz]

I did everything master reset of roku devise,  unloaded and loaded app everything and it still kicks out every time.

[Gchernetz]

Having the same exact problem.  I did a master reset of Roku devise. Reloaded the app and still the same problem.  Other apps work fine. So Pbs is the issue

[mrerick]

PBS App is failing to load on my Roku 4K device also. This is after removing it from homepage channel lineup, restarting the device, and re-adding it to the home page. 

It appears to start loading, the screen goes to grey, and then the app dumps out, returning to the home page list of apps. 

[RokuCarly]

Welcome to the Roku Community, @mrerick!

We're grateful that you've reached out here about the playback issues you've encountered within the PBS TV app on your Roku. We'd like to help you contact the right support.

Since you've already performed all the possible troubleshooting steps to no avail, we highly recommend directly coordinating this with the channel provider as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here for further assistance: PBS Support

Best regards,
Carly

[ivakatz]

PBS live programming has stopped working.  Did all the things suggested, deleted and reentered app, unplugged Roku and router, etc.  Went to system update and it is up to date with version 14.0.4.  I can see PBS recorded programs but not live programming.  Any suggestions?

[Rotiman]

I'm having the same problem with my live PBS. I tried the same solutions with no avail. I hope PBS gets on it. I sure miss watching my Saturday night programming on KVCR i.e. Nightmare Theater, Native Shorts, & Classic Movies. 😞💯

[Thesnide]

Same problem here. Wanted to finish watching an episode of the American experience on PBS. When loading the channel, a brief  blue "PBS" screen appears and then it returns to the home screen. I tried rebooting the Roku TV from the system menu several times and rebooted my Wi-Fi network. Uninstalling/reinstalling the channel and rebooting does not help

[PatsyK9z]

Did not help even after turning off & restarting TV 

[andyross]

Same problem on both my 2020 Ultra and Express 4K+. Same version. It did work a day or so ago, but not certain what version that is.

Try and contact PBS, as they are responsible for writing the apps, not Roku.

I went to the PBS support site, and they have a notice about issues with the Apple PBS app. So it looks like this is not just a Roku issue.

https://help.pbs.org/support/home