Solving playback issues

[Fweiss609]

All was working fine and then it was not. Can access my channels but when I select content it won’t play and sometimes gives an error saying it can’t play now (Paramount plus, Xfinity stream, Netflix, HBO Max, etc).   Connection says signal is excellent.  All other devices in household work fine with internet  (including another Roku express).  I reset modem and router.  I did multiple hard resets on Roku.  I replaced HDMI cable.  Still craps out when I try to play anything.  Roku support articles are useless.

[Raezane]

As of 9am, I am unable to vote any content from any channel on my Roku express.  I’ve checked for updates, I’ve rebooted my router. I’ve restarted my roku.  I can open the channel, scroll through and choose a movie or episode, press play and it gives me an Error. Unfortunately an error occurred during playback. Please try again.   Every channel, same message. Netflix, Hulu, Paramount+, HBO, even the Roku live channel.  I’ve tried to get support but my device isn’t eligible for support. I have 3 devices and all are useless.  Help!?

[msdivineaz]

Mine just started doing that tonight!

I've rebooted everything & nothing helps.

[Raezane]

Same issue here.  I’ve rebooted, unplugged, restarted, checked for updates, factory reset, remove and re-added channels… nothing has worked.  Too bad there isn’t a customer technical support phone number or email for Roku.  Or i don’t know, a message board that Roku responded to when customers needs support… 

[TucsonUser]

Mine stopped working about an hour ago. I have done everything to try and fix it. Reset. Updated payment info. Restart. Nothing works. I have been trying to find answers and support ever since. No call in number exists. I cannot believe how frustrating this. I am so PISSED!!!

[Gamalielle]

Mine stopped on January 12, 2023.  I wonder if it’s an issue with the latest update especially since this just happened.  I don’t have any issue getting into the apps and seeing a picture.  It’s only when I try to play something that there’s a Content error, it’s not available or if it starts to play and the video is off, but I can hear it.   I hope it’s not a Roku update designed to make us buy newer Roku models similar to how Apple’s iOS updates make older iPhones non-functional  

I have done multiple restarts we connecting to the Internet and occasionally it would play a video without a problem and then starts up again. I can’t see anything on Netflix, Hulu Disney+,  Paramount+, PureFlix, Peacock and the list goes on.  I have no problem with these apps working on my smart devices, but when I try to use the Apple airplay to watch on the TV suddenly there’s a content issue so it’s purely with the Roku device and not the apps.

[Sunnymqt1]

I have the same problem.  I can see menus but received playback errors when trying to watch programming.

this device has worked flawlessly for 2 months.

[msdivineaz]

@Gamalielle That thought crossed my mind too! 

I wish there was a way to contact them!

[PaulaJ1]

My Roku is doing the same thing.  I have tried everything, even installed a new device.  This is driving my husband crazy 🫤

[Khaf4]

So many of us are having this same problem. I think it may have to do with an update, but Roku does not provide support for these products so I guess we’re all just out of luck. All of my apps work fine on my fire stick, but neither of my Rokus work. That tells me it’s a Roku problem and not a problem with my apps. I wish they would address this issue. If they don’t, I suppose we’ll all have to replace our steaming players, and If that happens I will not be buying anymore Roku products.