Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Justem
Level 7

Re: Roku not playing streaming services

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Looking for a solution for this? System is all updated.

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1 Solution

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Justem
Level 7

Re: Roku not playing streaming services

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The problem was when you tried to watch any streaming service like Netflix, Disney +, prime etc it would open the app but when you select a show it wouldn’t start it and would say error.

device is a tcl roku tv.

I already found the solution by going to settings and doing a system reset. 

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2 REPLIES 2
RokuKarla
Roku Employee
Roku Employee

Re: Roku not playing streaming services

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Hello @Justem

Thanks for reaching out here in the Community!

Can you please provide us with more specific information about the issue you are experiencing? Could you tell us more about your concern?

Send us details and we would like to know how we can help!


Regards,
Karla

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Justem
Level 7

Re: Roku not playing streaming services

Jump to solution

The problem was when you tried to watch any streaming service like Netflix, Disney +, prime etc it would open the app but when you select a show it wouldn’t start it and would say error.

device is a tcl roku tv.

I already found the solution by going to settings and doing a system reset. 

0 Kudos