Solving playback issues

[corinnahrn]

It has never worked properly. Multiple Roku products, same issue with ABC and ABC only

[RokuJohnB]

Hi @corinnahrn,

Welcome to the Roku Community!

We'd like to take a closer look into this issue that you're experiencing. Are you getting any error codes or messages? What troubleshooting steps have you taken so far?

We'll wait for your response.

Thanks,

John

[ellcarl]

I suddenly started having this problem with the ABC app in the past few weeks. It opens and then boots me back to the Roku home screen almost immediately. I've tried removing the app, updating everything and restarting the Roku. Nothing works. It started happening on one of my streaming sticks and now it happens on all of my Roku devices. 

[RokuJohnB]

Hi @ellcarl,

Thank you for posting here in the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If you need anything else, please let us know.

Sincere regards,

John

[ShoNuffHarlem]

I already told you it's ABC (the provider's) error not Roku. The issue is why Roku allows apps that don't launch in their store.