Started factory reset (Roku Express 4K+) using options on TV. Process starts very quickly and I get pictures on TV of the back of the remote showing the batteries and the two lights with what appears to be stopwatch showing five seconds. Bottom of picture shows go.roku.com/setup. This screen is frozen, Info at website is of NO HELP. Screen is frozen and no way to use remote to try to get any change. Manually pressing the factory rest button give the same result. Please HELP. I have no access to TV at all. Lou Young