Solving playback issues

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ROKU 4620X begins to boot up then It just crashes during boot up.

ROKU 4620X begins to boot up when plugged in, but after about 20 seconds disappears. It just crashes during boot up. I have tried different televisions and cables. After 20 seconds the input says, "signal lost, check connections". The ROKU just  stops and seems to die. I have also tried the "reset" button on the bottom of the unit. It did not help.

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Re: ROKU 4620X begins to boot up then It just crashes during boot up.

Hello @tealtire

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let u know if there's any difference after.

All the best,

Kariza D.
Roku Forum Moderator
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