Solving playback issues

[CK4]

For several days the Amazon prime video app has been having issues playing on my Roku TCL TV. When I try to play titles they will initially start, freeze and then kick me out of the whole app. I have checked the internet connection and speed and both are great. I have cleared the cache.  I have rebooted the roku. I have updated the app. I have uninstalled the app and reinstalled it. Nothing has worked! All of my other services / apps are working fine. Prime is working on other devices and playing, just not the Roku TV.  Are other people having this issue? Does anyone have a fix for this?

[makaiguy]

@CK4-

When reinstalling a channel, the process should be:

• Uninstall the channel
• RESTART THE ROKU to clear its memory cache.  This step is essential, without it you may not get a clean install.
• Reinstall the channel.