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Binge Watcher

Prime Video keeps freezing and kicking me out

For several days the Amazon prime video app has been having issues playing on my Roku TCL TV. When I try to play titles they will initially start, freeze and then kick me out of the whole app. I have checked the internet connection and speed and both are great. I have cleared the cache.  I have rebooted the roku. I have updated the app. I have uninstalled the app and reinstalled it. Nothing has worked! All of my other services / apps are working fine. Prime is working on other devices and playing, just not the Roku TV.  Are other people having this issue? Does anyone have a fix for this?



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Community Streaming Expert

Re: Prime Video keeps freezing and kicking me out


When reinstalling a channel, the process should be:

  • Uninstall the channel
  • RESTART THE ROKU to clear its memory cache.  This step is essential, without it you may not get a clean install.
  • Reinstall the channel.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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