Solving playback issues

[Mcnair]

It won’t let me watch Mayor of Kingstown. It cuts to a commercial then always freezes in the resume screen. It will play an ad then back to the resume screen. I hit resume or play from beginning, but it will show an ad then back to the resume screen 

[RokuArjiemar]

Hello! @Mcnair,

We're thrilled to have you join us here in the Roku Community!

Thank you for reaching out to us about the show Mayors of Kingstown. We're pleased to assist. 

• Does the issue occur on a different Roku?
• What Channel is the content on?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar