Solving playback issues

[sly0994]

The show will play for about 15 mins, go to commercial then goes back to roku home screen. I unplugged the hdmi & power to my roku box, did not help.

[RokuEmmanuel-D · Accepted solution]

We're glad you're here, @sly0994!

We understand that you're experiencing an issue with Paramount Plus, and we're here to help!

Here’s a quick trick you can give a shot.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You can also visit this link for more tips!

Just let us know if you’re still having trouble, and we’ll do our best to help out!

Roku Community Team