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acconstantinesc
Channel Surfer

No surround sound from Paramount plus on Roku, again

This issue just got fixed a few days ago. I tried to watch TG Maverick today and it came in PCM 2.0. WTF? Is paramountplus.com trying to piss off their customers on purpose?

After the issue was fixed I was able to get Atmos for this movie, but not today.

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12 REPLIES 12
Yarditime
Binge Watcher

Re: No surround sound from Paramount plus on Roku, again

Atmos is working for me when I just tried playing TG Maverick. 

 

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jontalk
Roku Guru

Re: No surround sound from Paramount plus on Roku, again

@acconstantinescIf you don't mind me asking, what audio settings are you using and is the Roku plugged into an AVR? If you use "Auto" for SR format, it will state which ones are available..choosing Pass through might be another option..

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
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acconstantinesc
Channel Surfer

Re: No surround sound from Paramount plus on Roku, again

On Roku stick I don't have the option pass through for audio, so I set it to auto. I didn't change anything compared to yesterday. I tried other movies from Paramount+ and all I got is PCM 2.0. That's what my Denon AVR sees as input.

Roku is plugged into the AVR.

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RokuRiamie-D
Community Moderator
Community Moderator

Re: No surround sound from Paramount plus on Roku, again

Hi Community users!

Greetings from the Roku Community!

We appreciate you reaching out to us regarding your Paramount Plus channel issue with Dolby Atmos. Could you please confirm whether you are still experiencing this issue?

This information will help us coordinate with our Roku team.

Thank you!
The Roku Community Team

Riamie D.
Roku Community Moderator
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Yarditime
Binge Watcher

Re: No surround sound from Paramount plus on Roku, again

Turn off any sound leveling features you might have on in each app. 

acconstantinesc
Channel Surfer

Re: No surround sound from Paramount plus on Roku, again

Yes, I still get only stereo sound.

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acconstantinesc
Channel Surfer

Re: No surround sound from Paramount plus on Roku, again

If you mean the volume on "*" option, that is not even available.

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RokuRiamie-D
Community Moderator
Community Moderator

Re: No surround sound from Paramount plus on Roku, again

Thank you for your response @acconstantinesc,

We would like to coordinate this with our Roku appropriate team for further investigation. Please provide us with the following:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Providing these details will help us to look closely into the issue. Thank you for your cooperation.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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acconstantinesc
Channel Surfer

Re: No surround sound from Paramount plus on Roku, again

Model 3820R2

Serial X02500WSG1FM

ID S0J7346SG1FM

OS 14.1

ID FM-041-282

Channel version 9.4, build 20241213

There is also a GC version 12.10.27.

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