Solving playback issues

[Ehayman]

Roku device model: H103X 32S355

Serial number: X02000NWJCFV

Device ID: SOLDM26WHCFV

OS version: 14.0.4

Issue ID FV-465-205

[BinTN]

Same issue for me for several days. Rebooted, checked network connectivity, etc. I can’t remove and re-install because I have the subscription through Roku. App works fine on Apple TV and iPhone on the same network. 

[Godspeed731]

Definitely Roku because it works on my iPhone fine. 

[Hank123456]

If you have an eero, stop the ad block option. That fixed it for me.  Kudos to Godspeed731 for figuring this out!

[TulsaKing]

Hello @Hank123456 

no I don’t.

[wolfie4wvu]

This just worked on mine. Ad blocking on my eero has been on forever but just recently it was keeping Paramount+ shows from loading. Turned it off and boom started streaming right away. 

[TheMoose]

Have been running PiHole for ad blocking on my network for longer than I’ve had Roku devices. Paramount + was working fine until last week when it stopped streaming. Followed the advice of @wolfie4wvu and switched to a public DNS server and the app will now stream. 

Is there a way of manually setting the network settings on the Roku devices? If not, I’ll have to manually set all the PCs and phones. 

[FrustratedVT]

I pay monthly and this will not load. Paramount said there was an error with a Roku patch. It's not been working for more than a week. You should have had time to fix the patch. Also, they claim they can't credit my account because I'm paying through Roku. It continually buffers with the circle, 

[Speed_Racer]

Thanks TheMoose, I am running Pi-hole as well. I logged unlooked at recent blocked queries and found a roku query that was just blocked and added it to the whitelist. Seems to be working now.

[Mando84]

The Paramount plus app opens without issue but when any movie/tv show is selected and you select watch - the blue circle spins and nothing happens the movie or tv show does not come up. The app had been working fine over the last 2 yrs but as of a week ago none of my TLC Roku TVs will stream it.