Solving playback issues

[mrjg4818]

I came to the forum for the same reason. I just found on their website that they no longer support Roku 4 Device (4400x)

https://help.pbs.org/support/solutions/articles/12000102177-roku-4-models-no-longer-supported

[Leeskid]

I've been trying since this morning, Nov 17 2024, and it still will not load!  Very frustrating. 

[Leeskid]

I have the Roku Ultra and they are still supporting that one and I can't get the app to load.  Something else is going wrong. 

[Me-KD]

Quick temporary workaround:

Load PBS app on your mobile device i.e. iPad. 
login to your PBS account.

Make sure the mobile device is on the same wi-fi net as your Roku device.

On the mobile device (in the PBS app) go to the program you want to watch.

There should be a Air Play or Cast icon displaying.

Click on it and select that you want Program XYZ on your mobile to go to your Roku device.

Note: I tried going from my Mobile to my TV but it didn’t work…kept stopping the streaming.

Hope this helps.

[ventusB]

Yesterday, I just purchased a new Roku 4K streaming stick. After adding the PBS app, I signed into PBS with my membership info and then successfully streamed a PBS Passport program. Tonight (Nov. 17), the PBS app won't launch. Every time I try, it just keeps taking me back the Home screen. We watch PBS more than any other streaming channel. If this problem isn't fixed quickly we are going to return this device and try a streaming device built by another supplier. 

[Jaylin]

I did a network connection reset in advanced system settings. Had to enter the network password again, but the pbs app is working now!

[Tom908]

I think this must be a software problem within the app. Either a roku based issue or pbs issue. I suspect there must have been a software update 11/16/2024.

If this is the case, can Roku send an email to us when it is fixed?

My subscription to pbs channel app is up to date. Logging into pbs on my phone and computer work fine.

Have a new roku pro 55 inch.

App worked fine 11/15/2024

[ElTurk]

Experiencing same thing.  Just started after the last update.

[Needwords]

PBS app not loading 

[imcca]

Having same issue - have tried all except turning off router which I will try tomorrow morning.