Solving playback issues

[chuckandvalenci]

Same with low volume and also the words being off with the mouth. If I adjust any audio settings it will cause the words to be off but will be a little louder. So annoying

[RokuMary-F]

Hi @chuckandvalenci,

Thanks for your first post in the Roku Community!

We understand that you are facing a sound issue with the  Roku device and we would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• When did this issue first start occurring?
• Which streaming channels are you experiencing this issue on?
• Do you observe this behavior while using any other channel(s) on your device?
• Are you using an A/V receiver or soundbar with your TV/Roku player setup?
• What troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary