Hi, @Retrobull
Thanks for posting, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you have encountered with your Roku device, and we'd like to collect for further details so our team can look into this. Can you please provide the details below?
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Photo or video referring to the issue.
We look forward to hearing back from you along with the requested details.
Best wishes,
Kash
Takashi O.
Roku Community Moderator