Solving playback issues

[BarryManess]

None of my channels will play on my Roku3 (Netflix prime Paramount Max etc). I’ve restarted it and checked the connection. I have a strong signal. 
thanks in advance 

Barry 

[RokuEuniceL]

Hi @BarryManess,

Thanks for posting to the Roku Community!

We're happy to assist you with your problem with your Roku 3 being unable to play the channels. How are you powering your device? Are you getting error messages or error codes while playing content? Have you tried removing the channel, restarting the system, and adding it back? Do you have cellular data, so we can try connecting your device to your hotspot? With more details, we will be able to assist you further.

For additional information, Roku 3 is a third-generation streaming player from Roku, originally released in 2013. As channels become more complex with updates over time, some older models may not perform as well as they used to. If your Roku 3 isn’t working as well as it once did, we recommend checking out our latest models and upgrading to something new. You can check out this link here for our supported Roku devices receiving Roku OS 12.

Best regards,

Eunice