Solving playback issues

[Kimberly333]

No sound in my apps. Everyday same thing. I went online and found a fix but same thing happens next day. How to fix permanently 

[RokuJharra-Q]

Hi, @Kimberly333 thanks for posting here in the Roku Community!

We understand that you are experiencing issues with your apps or channels. When streaming, there is no sound, and the screen is black. We would like to investigate this issue further. Please provide the following information so that we can better assist you with this issue.

• When did the issue occur?
• Is this issue occurring on all channels or just a specific channel? If yes, please provide the exact channel name.
• What troubleshooting steps have you attempted so far?

We look forward to hearing back from you!

Thanks,
Jharra