Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

Have been through all the troubleshooting. I have to unplug and plug back in every time I use Roku, sometimes twice, otherwise NO SIGNAL. LG OLED. Works perfectly after I finally get it started but that’s a little ridiculous, no? Have an older Roku on another tv that has never had a problem. Your lack of tech support is shameful. Either fix your defective product or give some support. Last Roku purchase for me.

DBDukes
Community Streaming Expert

Re: No Signal Issue on LG OLED

@Beverly3 

Does hitting the Home button on the Roku remote not awaken the device?

Many Roku devices (not all) have a Power setting that puts the device in a low power (sleep) mode. The Home button awakens it.

Or, you can turn off this setting from the menu system.

Does that not resolve the issue?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

No, this doesn’t help. Only thing that works is unplugging and re-plugging. Driving me crazy. Beautiful brand new 65” LG Oled, brand new Roku 4K Express+ and they won’t work together.

Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

Sorry. Thank you for the suggestion.

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DBDukes
Community Streaming Expert

Re: No Signal Issue on LG OLED

@Beverly3 

Are you powering your Roku Express 4K+ through the included power supply? Some connect to the USB port on the TV, but those are not always reliable.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

Yes, using the power supply.

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dpetersen
Newbie

Re: No Signal Issue on LG OLED

I have the same issue on my LG tv.  Roku worked for a few months without issues.  Not I get the roku logo for a few seconds then an blank screen.  Roku says it’s and LG issue…I’m not so sure. 

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Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

Interesting. Does it work again if you unplug and re-plug in? 

Maybe I should check out the LG side of things. 

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DBDukes
Community Streaming Expert

Re: No Signal Issue on LG OLED

@Beverly3 

I'm not sure how to proceed on this. The tests you've conducted have seemed to rule out the usual culprits.

Do you have a second TV to check with? Or have you tried a different HDMI port on the TV?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Beverly3
Channel Surfer

Re: No Signal Issue on LG OLED

Ok, this is interesting. I left the Roku unplugged most of today. Plugged in a couple of hours before turning tv on. Tried Roku by just pressing Home button and, lo and behold, it came on. This had never worked before. I had been changing inputs on tv to HDMI 2 and waiting for connection most times, but did try just the home button with no success. Went back to cable twice and got the Roku to start same way twice. 

Let’s see what tomorrow brings. Fingers crossed.

Thanks DBDukes for all your help.

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