Solving playback issues

[Wimbley2357]

My NFL Red zone isn't connecting. 

[Fredd1]

I FORGOT TO MENTION I DID A DACTORY RESET TO TEY TO SOLVE THE ISSUE. NO LUCK. IVE HAD CONSTANT PROBLEMS WITH NFL APP SINCE BUYING THIS TV A FEW MONTHS AGO. NEVER HAD A PROBLEM IN THE PAST. COME ON ROKU, WTF. TODAY, MY FIRST DAY OF VACTION, ALL I WANTED WAS TO WATCH FOOTBALL. I BUST MY **bleep** AS AN AMAZON DRIVER, CRAZY SHIFTS 300 STOPS 400 PACKAGES, CAN I CATCH A BREAK, SHISH.

[cena2772]

anyone having issues with channels since the update

[tkati]

Via roku stream stick nfl app opens, get cirlce spinning fo several seconds, initial loads app info (see nfl panel on left hand side) app closes to black screen then to "home" roku screen.

I have a roku tv that still seems to work ok.

Streaming stick tv is samsung and i noticed that the Tracker ID had a different software version listed then via the stream stick app settings.

Tracker ID info: UH-473-722 >> Software version listed was 14.04 >> build 12230-E6 >> GC Version: 12.6.32

stream stick settings listed software version as only 14.0 which differed slightly from tracker info above

other info:

Roku Device Model 3820RW2 - Streaming Stick 4k

Serial # X02500JEAKUH

Device ID: SOJC341EAKUH

Channel build : version 5.0 Build 72

Last known working date was 11/17/2024 possibly 11/18/2024

[DarlaHart]

What is the resolution??

[Aginla224]

I'm having the exact same problem. Exactly as described by the other users.

i'm having the exact same problem. Exactly as described by the other users.

I've tried restarting the system, uninstalling and reinstalling the app, removing from power. No matter what I do the screen reverts back to the home screen after momentarily loading the NFL app.

4802X - Roku Ultra

X01000HA5VR3

14.0

SODA227A5VR3

[jh5130]

Me too

[JJ21989]

Mine also crashes.  4800X Roku ultra

ID: E5-473-736

Software version 14.0.4 build 12221-C2

Channel version is 5.0 build 72 

[Jay4433]

Model: TCL 65R635

Serial: X00300T6UYNM

Device: S05FY076UYNM

Version:14.0

TrackerID: NM-473-734

Version 5.0. Build 72

[kgarenvt]

Same issue here started about 1/2 hour ago, tried all the steps.  Ended our running NFL app on my iPad and mirroring to my TV for now. Unique to ROKU and NFL App I guess