Solving playback issues

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R_Anthony
Newbie

NBC app attempts to open and then crashes and returns to home screen.

Tried everything.  No luck. Goes to the home screen in about 15/20 minutes.  Seems like only while streaming NBC.

Is it a ROKU or NBC issue?

 

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2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: NBC app attempts to open and then crashes and returns to home screen.

Hello! @R_Anthony,

Thank you for reaching out to the Roku Community!

We would be more than happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.

Thanks,

Arjiemar 

Arjiemar
Roku Community Moderator
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Jeanmrtha9
Reel Rookie

Re: NBC app attempts to open and then crashes and returns to home screen.

Update the NBC App, Restart your Roku Device, Clear Cache and Data, Check Your System Updates.

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