Hi @Stepmarie910,
Welcome, and thanks for the first post to the Roku Community!
We understand you are having trouble with your Roku device, which keeps rebooting, even though you've already tried different power outlets. Have you tried restarting your home network and your Roku device and then trying to set it up again?
We'd also recommend connecting the device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue. Your network's configuration could be causing an issue. Give that a try, and let us know how it goes.
Also, if you're noticing this issue only when using one streaming app, try using a different streaming app. If the issue is a particular app, report back so we can file a ticket with the channel partner.
We hope that gets you up and running but if all else fails, you may need to return the device to your place of purchase for an exchange. If you'd prefer to exchange your device using your warranty via Roku, find the section titled Initiate a request for a return or warranty exchange and follow the instructions here.
All the best,
Chel
Jecheal R.
Roku Community Moderator
