Solving playback issues

[rmartin83]

I bought a Polaroid 50" TV. The main apps like netflix and prime work but any others I download freeze in 33% when loading and don't work.  I have down the usual factory reset, reset network, remove and reinstall apps etc etc. 

I'll be taking it back to the shop this week for a refund if there isn't a solution. I'll not be buying another Roku TV or Polaroid TV. 

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @rmartin83!

We understand that you're experiencing playback issues on your Polaroid Roku TV, and we'd like to investigate this issue further. 

Please let us know more about...

• When did you first notice this issue?
• What specific apps are affected by the playback issues?
• Have you tried connecting your TV to an alternative internet connection such as a mobile hotspot? 
• A photo or a short video of the incident. 

In the meantime, we highly recommend visiting this support article on how to fix issues playing videos on your Roku device.

Please keep us posted. 

All the best,
Emman