Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Model 4200X Spontaneous Reboot

In the last few months, my Roku performance will degrade while watching YouTube or AppleTV. At some point, the device will spontaneously reboot. Upon restart, I can resume watching these channels.

I'm pretty sure there's some kind of memory leak issue, or maybe some setting is off. I tried a factory reset without success.

Now I have resorted to a preliminary restart before I load the AppleTV or YouTube apps to avoid an unexpected reboot. This is annoying.

Any ideas about what might be off or settings that could be adjusted to prevent spontaneous reboots? I've had this device for a while and it has only started happening like 9 months or so ago.

Thanks!

Labels (1)
0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Model 4200X Spontaneous Reboot

A warm welcome here at the Roku Community, @Dano_in_Plano!

We appreciate you for raising your concern here. No worries; we're here to find you the best resolution possible. May we know if this only happens on the YouTube and Apple TV app? As a workaround, here's some troubleshooting we can recommend. Follow the steps below to help you:

  1. Remove the YouTube and AppleTV apps by highlighting them and pressing the Star (*) button
  2. Restart your Roku device/TV from Settings > System > System Restart
  3. Reinstall the YouTube and AppleTV apps again. Select Channel Store > Search for the app > Click Add channel 

We need to make sure that this procedure has been done precisely to work. Furthermore, if the playback issue still persists even after performing the troubleshooting procedure provided, kindly provide us the following details below for us to forward this to the appropriate Roku team for further investigation. 

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your update, as we are more than willing to find you the best resolution possible. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.