Solving playback issues

[Avoidnoid]

As many others I have a frustrating problem. My Roku streaming stick 4k (model 3810x) began to reboot on a loop this morning. Unplugged it from wall and left it alone for the day. Came back to it at night to no avail. It reboots over and again.

-I have plugged it into another outlet

-I have plugged the device into a different HDMI port 

-It never gets to home screen so going into settings page is not an option

Is my device damaged? I get the overheat message once in awhile but not lately.

Is my device's connection dirty?

Looks like there are newer models on the market. If it's a simple fix I'm all for it but if it went kaput because of planned obsolescence well that sucks.

Thanks in advance for all helpful responses.

[renojim]

Try a different USB power adapter/charger from a phone or tablet that can provide at least 1 Amp.  If that doesn't work, about the only thing left is a factory reset.  With the power connected, press and hold the reset button for a good 30 seconds.

[darth-doogie]

Same issue here.

steps taken:

same plug, same supply, same hdmi - boot loop and eventual recovery screen

different plug, same supply, same hdmi - no change

same plug. different supply, same hdmi - no change

different plug, different supply, same hdmi - no change

different plug, same supply, different hdmi - no change

same plug, same supply, different hdmi - no change

same plug, different supply, different hdmi - no change

different plug, different supply, different hdmi - no change

all of the above with a diffrent usb mini - no change.

reset button - no change

reset from rescue menu - no change

re-apply update from rescue menu - no change ( wifi is rock solid)

model: 3810x

version 50F.04E12221A

intended next steps: put it in the freezer and repeat above. (I live in a desert, condensation not an issue). Disable all firewall filters and geo-blocks and retest. with "all different" config.

Note Roku ultra on other TV not exhibiting same behavior.

[darth-doogie]

tested with router *nearly wide open; no change in result.

UPDATE SYSTEM:

from recovery menu, I select my language, enter wifi info, and select update. download progresses and

device reboots to loop. no errors observed.

FACTORY RESET:

from recovery menu, i select my language, enter wifi info, and select factory reset. device seemingly hangs. remote becomes unresponsive and will not pair when re-pair initiated with button under battery cover.

note:

Every time i get to the recovery menu--about four to 5 loops (jumping logo) --I must re-pair the remote prior to navigating the recovery menu

research:

KB articles: 115002796148, 360044050174, 208755668

[darth-doogie]

Reply for DenverCoder9:

At the direction of official customer support (i died a little inside, but good experience overall)

I rebooted the device and then I pressed and held the reset button for 10 seconds each time, 7 times with less than 3 seconds in between. I was then brought to the OoB screen and did the 10x7 again.

No details were provided as to what this does exactly, but i assume its like the old 30/30/30 on wrt routers.