Solving playback issues

[mcguire65]

I have a Ultra player in my living room.  The sound started distorting and now it is having poping, static.  Get's really load.

I have tried all the settings, restarting, unplugging and more.  Nothing is working.

I have tested my TV also and no issues.  It does this on all APPS.  

Please tell me if I need to reset the player totally or swap out for another player I have in the home?

[RokuJohnB]

Hi @mcguire65,

Greetings from the Roku Community, and thanks for bringing this issue to our attention!

We will be more than happy to take a closer look into this issue that you're experiencing with your Roku Ultra, but we will need more details. Do you have any other devices connected to your TV? (e.g., speakers and another sound system)

With detailed information, we will be able to assist you further.

Thanks,
John