Solving playback issues

[RokuDanny-R]

@kR13 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device that you are getting the low power message from in  Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[oba888]

I purchased a brand new Premiere for my sister in law. I'm getting low power when using the supplied cords Why?? I tried it on two TV's, both cord's, and in different rooms. How do I get replacements?

Sign,

Unhappy

[andyross]

Most likely it's a defective power supply. Depending on how you bought it, it may be easier just to return the whole Roku and get another one.

[makaiguy]

What are you plugging the power supply cord into -- into a USB port on the TV or into the supplied power supply adaptor which is plugged into a house socket? Some tv USB ports may not provide the needed power level for the Roku.

[a6bernhardt]

I purchased a Roku Express one year ago. It has begun failing every time I use it. I get two messages: insufficient power (USB port on your TV will not power this device. Please use a USB power adaptor); and a message about checking the source. I am using the Roku-supplied power adaptor and cord, plugged into a power source. I have tried switching ports in the back of my Samsung TV. Nothing works. HELP!!!

[RokuDanny-R]

@a6bernhardt 

Thanks for the note.

For more information on how to resolve a Low Power Warning on your device, visit our Support page here: What should I do if the red light is flashing or I see a "low-power" warning?

If the issue is still not resolved, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[a6bernhardt]

How do I PM you? My roku is still not working.

[boogernose]

Just click on their name and visit profile. lOOk on the right.

[a6bernhardt]

Thanks. Now if they will assist!

[dudemanjch]

 Hi all,

I've got a Roku Express that gives me the "Low Power" a few times a week, even though I'm using the supplied adapter / cable. I've tried other adapters (apple, etc) and cables and it doesn't seem to fix it. A quick removal and re-seating the power cable itself solves it, but it's very annoying.

Any ideas?