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Issue with an audio pop up on the screen

When watching tv I get a pop up with a box to choose audio or use tv remote to control volume. I have reset the player and it is still happening.  I have the Roku ultra please help.also the sound goes out if you dont select with the remote and the sound goes out when I use the tv remote.  I have to restart the Roku to get the sound back

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Community Moderator
Community Moderator

Re: Issue with an audio pop up on the screen

Hi @Chinnadoll,

A warm welcome here at the Roku Community!

We'd like to know more about the issue you ran into. Please provide us with more details about the problem you encountered. 

  • What type of remote are you using right now?
  • Do you have any other devices connected to your TV? (e.g., speakers and other sound systems)
  • Can you please check your TV's volume level and mute settings using your remote?
  • Do you prefer to choose audio or use a TV remote to control the volume?

With detailed information, we will be able to assist you further.
Best Regards,

Eunice L.
Roku Community Moderator
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