Smart home app

[Dasighthound]

Is it just me or is this a common issue? Almost every single day this happens. It will be working fine and then it freezes and becomes completely unresponsive.

I use the smart home app to turn on various lights and equipment around my home and shop. I use the light bulbs in my home and I use only plugs in my shop for lights,  compressor and dust collection. In the home I use only bulbs by themselves. In my shop I have everything run through Definite Purpose Contacters which are relays that are wired to outlets where roku plugs control each of several circuits. The contacters are drawing less amperage than the Rokus are rated for. 

The whole system comes to a halt almost every single day. It's very inconvenient. The only way to bring it up and running is by restarting my phone. I've even tried removing and installing the app and the devices but it still freezes. Also devices sometimes just go bye bye and need restarting or removal and installing. I have a robust wifi with good signal I can't see it as to problem as nothing else is affected. 

[RokuRiamie-D]

Hi @Dasighthound,

Welcome to the Roku Community!

We noticed in your post that your Roku Smart Home app freezes. We'd be more than willing to sort this out for you.

Could you please share more specific information to help us address the freezing issue you're facing with your Roku Smart Home app? We would like to know when the freezing happens. Does it occur during startup, while navigating the app, or during specific activities like viewing live streams or event recordings? 

In the meantime, we suggest you try downloading the Roku Smart Home app on another mobile device, logging in with the same Roku account credentials, and seeing if the same issue occurs. Additionally, make sure your Roku Smart Home app is up to date.

This information will enable us to assist you more effectively. We look forward to your response.

Regards,
Riamie