Solving playback issues

[L13NS0M]

I downloaded the app and when i open it it loads bit the goes to the home menue why is that happening? And i have a roku stick

[renojim]

Did your stick recently update to software version 14?  There appears to be a bug in the app that makes it incompatible with that version.

[RokuTakashi]

Hi, @L13NS0M 

Thanks for posting, and welcome to the Roku community.

We appreciate you sharing this information with us, and we're here to help. To resolve this issue, we recommend performing the troubleshooting steps below. 

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the troubleshooting steps, our team would like to gather more information so we can investigate further. Kindly provide the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response regarding this matter. Please let us know if the issue is solved by the troubleshooting step, and provide the information requested if it persists.

Best wishes,
Kash