Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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I switched to Apple TV and it’s the best.

I recently decided to switch from Roku stick to Apple TV. The Roku stick would say it’s overheating I even got the free extension, but that didn’t help. The huge problem with Roku is there isn’t a way to contact customer service because they don’t have any! None! Nada! Zilch! Zero! Run as fast as you can! 

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Roku Employee
Roku Employee

Re: I switched to Apple TV and it’s the best.

Hi @ZombieNinjaSqui

Thanks for reaching out here in Roku Community. 

We apologize to hear about your experience. To help troubleshoot the issue further, follow this link: What to do if the red light is on or you see a “Your device is overheating” message.

If you still see the issue occur, kindly keep us posted along with the serial number of the Roku device from Settings>System>About. And will help you further from there. 


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Re: I switched to Apple TV and it’s the best.

Maybe I should have been clearer. I don’t use Roku anymore I bought an Apple TV 4K. 

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