Forum Discussion
Hi ZombieNinjaSqui,
Thanks for reaching out here in Roku Community.
We apologize to hear about your experience. To help troubleshoot the issue further, follow this link: What to do if the red light is on or you see a “Your device is overheating” message.
If you still see the issue occur, kindly keep us posted along with the serial number of the Roku device from Settings>System>About. And will help you further from there.
Regards,
Nimfa
Maybe I should have been clearer. I don’t use Roku anymore I bought an Apple TV 4K.
- optikhog3 years agoRoku Guru
Thanks for letting us all know. Good luck with Apple supporting your device.
- atc980923 years agoCommunity Streaming Expert
There's nothing bad about the ATV. But you pay for that in total cost. There are things it does better than Roku, and there's things the Roku does better. And while Roku is locked from installing unauthorized channels (just like the ATV is), there's far more channels available on Roku devices. Apple devices are locked down even harder than Roku.
I suspect you had a faulty Stick, as I never have a heating issue with my 4K+ model. I've used it all week on a hotel TV with it powered continuously, and it never had a problem. I had to reconnect it to the hotel WiFi one time, but that was the hotel's network issue, not the Roku.
- randys3 years agoRoku Guru
HOtel connection requires access to the HDMI input which many times you wont have, was this a chain?
Name of hote if a chain, as I would use it also, thanks