Forum Discussion
I am looking at the Apple TV. We have had Rokus (Ultras and sticks) for years but the latest batch of Rokus have been nothing but problems. Between constant freezing and batteries having to be replaced weekly, I think I am done. They were a good product at one time and easy to use. However in the last 3 months I have returned 2 Ultras and am now having issues with the new sticks I purchased. I am looking for other options. I do not like the layout on the Amazon fire sticks or the Google Chromecast. I find Roku’s layout is more user friendly but that doesn’t help with all the problems.
- RokuNimfa-C3 years agoRetired Moderator
Hi Piper2022,
Welcome to the Roku Community.
Thank you for bringing your concerns to our attention regarding your recent experience with Roku devices. We understand that you have been facing issues with your recent purchases, and we apologize for any inconvenience caused.
While we understand that you are looking for alternative options, we would be happy to help you further with your current Roku device. For starters, could you provide us with more specific details about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Do you happen to recall facing an error message or code?
We can provide you further assistance in troubleshooting any issues you may be experiencing, and can also provide you with tips and tricks to optimize your device's performance. Please feel free to let us know if there is anything we can do to assist you further.
Regards,
Nimfa